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As much as e-mail, instant messages, blogs and their brethren technologies have helped knowledge workers better collaborate, interruptions and duplications derived from these forms of digital communication and content are overwhelming workers to the point of distraction.

The addition of new collaboration layers force the technologies into untenable competitive positions, with phone calls, e-mails, instant messaging and blog-reading all vying for workers’ time.

However, Basex proposed several steps to mitigate information overload.

For all communication, Basex wants to remind workers to be as explicit as possible because their readers are not mind readers. While the statement may seem like an obvious mantra, it is also easily forgotten.

Basex also urged users to choose the proper communication medium at the proper time. The researchers suggested instant messaging is better than the phone when multiple parties need to be on and do the talking, or there are a number of many-to-many conversations taking place.

L’ultimo punto mi risuona come un mantra quando partecipo a una conference call con 8-10 persone. Questa settimana me ne sono toccate due.

Information overload
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